![]() ![]() More importantly, since VIPs may connect with your support teams more often, it’s essential to take the time to do a little research on each customer. Your top players expect personalised service and can spot a canned response a mile away. Templated responses for VIPs may not pay off when it comes to CSAT. And remember, you can pull several compensation levers, including credits and in-game boosters/multipliers. Compensation guidelines for these can vary based on VIP Tier to ensure you keep your best players engaged – and happy.Ĭompensating a regular player with 5000 points might not mean the same thing to a Whale who spends a lot more - and that might impact CSAT. Known issues, technical issues, problems with promotions, and bugs in features will always drive tickets. We work with one company where their biggest spenders have a direct line to a specific agent. You may even want to have your absolute top players connect with a single dedicated agent. They will need to help some of your most experienced players, so they will need to be subject matter experts. ![]() Go deep and ensure these agents are dedicated to one title and truly understand the game they are supporting. Deploy your best agents, with the strongest gaming and service skills, for your premium players. ![]() Customers connected with a CSR in under 48 seconds who addressed their issues quickly.Īnother powerful option is dedicated Player VIP Desks. Chat serviced players had a 24 per cent higher CSAT vs. We spotted an opportunity to drive up CSAT with chat and suggested a trail for VIP players. Goodbay works with a gaming company that initially offered a single channel of support. However, your best players will appreciate options when it comes to connecting with customer service. Multi-channel support may not be feasible for your entire base of players, as it can be costly. Goodbay recently ran a test with a leading gaming company that demonstrated shorter response times propelled CSAT up by as much as 64 per cent. The increase in CSAT associated with speed can be dramatic. Player downtime has a direct impact on your profitability.įaster response times also drive Customer Satisfaction Score (CSAT) – and you want to keep your best customers happy. ![]() You want them engaged in play – not sitting on the sidelines, waiting for a response. Speed is the name of the game when it comes to your most valuable customers. Here are five ways to level up your game plan when it comes to lucrative players: It takes a lot of work – but the effort goes a long way when it comes to driving loyalty, engagement, and revenues. This economic reality means it’s crucial to create a vibrant, engaging gaming ecosystem with excellent player support for your VIPs and Whales.ĭelivering VIP customer support is not easy or for the faint of heart. Of the 5 per cent who do pay, the top 1 per cent are serious players who drive 80 per cent of revenue. On average, 95 per cent of gamers are non-paying. Optimized web connection.Guest post written by Sapan Shahani, CEO at Goodbay Technologies. WinXP,WinVista,WinVista 圆4,Win7 x32,Win7 圆4,WinOther It is a must-have FREE tool to handle all the websites you read on a regular basis. VIP Rumor RSS Reader offers consolidated view of the content in a built-in browser. VIP Rumor RSS Reader reduces time and effort needed to frequently check websites for updates, creating a unique information place or personal newspaper. VIP Rumor RSS Reader is a totally FREE news aggregator or feed reader that utilize web feed technology to retrieve syndicated web content like blogs, podcasts, videologs, and typical media websites, or a customized set of search results. Publisher review for VIP Rumor RSS Reader 4.0.2: ![]()
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